Who Handles Satellite TV Service Complaints In Washington State?

Complaints about Utility Services That Are Regulated (Telecommunications, Gas, and Electric)

The WUTC does not regulate utilities operating as public utility districts (PUDs), cooperatives (co-ops), or municipal utilities, therefore the Public Counsel Unit is not involved with these types of utilities. Customers with billing or service quality complaints should contact their PUD, municipal, or co-op utility directly.

PUDs are municipal corporations governed by PUD commissioners who are elected by the district’s residents. Contact your local PUD Board of Commissioners if you have a complaint about a PUD.

A city owns and operates municipal electric companies like Seattle City Light. Complaints concerning these utilities should be made to city management, which is usually the city council, or directly to the utility.

Cooperatives are run by their members and are owned by them. Individuals typically form co-ops when they live outside of another power provider’s service region. Complaints should be sent to the co-op or the Attorney General’s Office’s Consumer Resource Center.

The Washington Utilities and Transportation Commission (WUTC) regulates private or investor-owned utility and transportation firms’ pricing and services. Avista, Puget Sound Energy, PacifiCorp, Cascade Natural Gas, and NW Natural Gas are among these companies. Billing problems, service complaints, disconnect notices, and other issues can be handled by the WUTC’s consumer protection professionals. Please note that complaints about public utility districts (PUDs) or municipal utilities are not accepted by the WUTC. If your service is provided by a public utility district or a municipal utility, you should contact them for help. Please see When to Call the Commission for a complete list of complaints that the UTC will take.

Conserving energy is a direct and often straightforward way to save money on energy. The WUTC provides information on how to save energy in your house. Customers can participate in energy saving initiatives offered by several investor-owned gas and electric providers. However, in many circumstances, reducing energy consumption is insufficient to make ends meet.

Many Washington people are in financial distress and want assistance. Utilities frequently make grants available to help customers with qualifying income levels alleviate the burden of monthly energy expenses. If you’re experiencing trouble paying your electric or natural gas bill, contact your utility. In addition, the Low Income Home Energy Help Program in Washington provides government assistance to energy consumers who satisfy certain income and other criteria. The Energy Assistance Program website provides information on rate assistance for municipal, co-op, and regulated utilities on a county-by-county basis.

Budget billing plans, which charge clients a monthly flat cost based on average usage, also help to alleviate the burden of increased energy bills throughout the winter.

Customers that meet the income requirements can participate in the Lifeline Program. Please visit the Federal Communications Commission (FCC) website for more information.

The WUTC’s Consumer Publications provide additional consumer resources, including answers to frequently asked questions about the WUTC’s regulated electric, gas, telephone, and water providers.

Customers can also get useful information and assistance from the FCC. The Consumer & Governmental Affairs Bureau (CGB) of the Federal Communications Commission (FCC) creates and implements consumer policy, including disability access. Through outreach and education, as well as the Consumer Center, which is responsible for responding to consumer requests and complaints, CGB serves as the FCC’s public face.

Is it effective to file a complaint with the FCC?

Complaints may be shared throughout FCC bureaus and offices for additional investigation and evaluation. By filing a consumer complaint with the FCC, you are contributing to federal enforcement and consumer protection activities on a national level, as well as assisting us in identifying patterns and tracking the issues that matter the most.

What is the procedure for filing a complaint against DirecTV?

DirecTV is one of the world’s premier digital television entertainment providers, with more than 190 full-time HD channels1 in Dolby-Digital 5.1 theater-quality sound, exclusive programs, and the most extensive sports programming lineup available anywhere. It also has technologies that allows you to enjoy your favorite material like never before.

Contact DirecTV customer support at 1-855-802-3473 if you have a comment or a complaint regarding poor service. The corporate office is located at 2230 E. Imperial Highway in El Segundo, CA 90245 and is open Monday through Friday from 9 a.m. to 6 p.m. PST. Customers can get help online utilizing live chat or support tickets 24 hours a day, 7 days a week.

According to the 2014 American Customer Satisfaction Index, DIRECTV outperforms all cable and satellite companies in terms of customer satisfaction. English TV Packages, Spanish TV Packages, DIRECTV+ AT&T Bundles, Internet & Phone Bundles, and Business Packages are all available from DirecTV.

Premium networks such as HBO, Showtime, Starz, Cinemax, DirecTV HD Extra Pack, Premium channels, and other Adult entertainment are common complaints that are escalated to the CEO. There are additional international packages available, such as Spanish, Filipino, Korean, and Vietnamese. In addition, Sports Packages such as the NFL Sunday Ticket, MLB Extra Innings, NBA League Pass, and NHL Centre Ice are available.

What types of complaints does the Federal Trade Commission deal with?

The Bureau of Consumer Protection of the Federal Trade Commission (FTC) combats unfair, misleading, and fraudulent commercial activities by:

We get complaints concerning a wide range of concerns, including data security, misleading advertising, identity theft, and violations of the Do Not Call list. These complaints are used to file charges, and they are shared with law enforcement agencies around the world for follow-up.

We have eight regional offices, in addition to the Bureau’s eight divisions, in Atlanta, Chicago, Cleveland, Dallas, Los Angeles, New York, San Francisco, and Seattle, that help to amplify our national effect and local presence, and allow us to better respond to the variety of the US marketplace.

What is the procedure for filing a complaint with the Federal Communications Commission (FCC)?

Always try to settle any issue directly with the firm that is creating the issue or is sending you a bill for service. You can register an informal complaint with the FCC if you are unable to settle the issue immediately.

Visit the Consumer Help Center at https://consumercomplaints.fcc.gov/ to file a complaint online.

By mail (please include your name, address, and contact information, as well as as much information as possible regarding your complaint):

The informal complaint process does not need sophisticated legal procedures, there is no filing fee, and the complaining party is not required to appear before the FCC.

If you file a complaint with the FCC’s Consumer Inquiries and Complaints Division regarding a telecommunications billing or service issue, your complaint will be processed and served on your provider, who will have 30 days to respond directly to you, copying the FCC on its response.

What is the best way to contact a DirecTV supervisor?

You can ask to talk with a senior DirecTV executive, such as the President or General Counsel (DirecTV’s top lawyer), via this direct line to AT&T’s corporate office. While you won’t be able to speak directly with a top executive, his or her personal assistant should be able to guide you through an expedited customer service process.

A word of caution: Because this is typically the number used by investors, some consumers have reported unpleasant and aggressive answers from AT&T when contacting the company’s executive level.

Is it possible for me to sue DirecTV?

The fact, however, is more convoluted. Companies such as DirecTV include language in their contracts that require consumer arbitration. This provides them the power to compel legal claims to be dismissed in most US courts. However, your DirecTV contract cannot completely eliminate your right to sue.

What are the names of the five consumer protection organizations?

The goal of this regulatory agency is to safeguard customers against misleading financial products. The Consumer Financial Protection Bureau (CFPB) ensures that customers have access to the information they need to make informed decisions about financial products like credit cards, student loans, and mortgages. The Consumer Financial Protection Bureau (CFPB) works with businesses to eliminate fine print add-ons that can be confusing and harmful to consumers’ finances. In addition, the Consumer Financial Protection Bureau (CFPB) will aid consumers who are having trouble paying their mortgage by connecting them with a counselor who will assist them with financial planning and support.

What are the eight essential consumer rights?

The right to basic needs fulfilment to have adequate food, clothing, shelter, health care, education, public utilities, water, and sanitation.

The right to be safe to be safe from products, manufacturing methods, and services that are harmful to one’s health or life.

The right to be informed to be provided with the information necessary to make an informed decision, as well as to be protected from deceptive or misleading advertising and labeling.

The right to choose the ability to pick among a variety of items and services that are offered at reasonable rates and of satisfactory quality.

The right to be heard to have consumer interests represented in the creation of products and services, as well as in the formulation and implementation of government policy.

The right to redress the right to an equitable settlement of legitimate claims, such as recompense for deception, substandard goods, or poor service.

The right to consumer education entails gaining the knowledge and skills necessary to make educated, confident decisions regarding goods and services, as well as being aware of basic consumer rights and obligations and knowing how to exercise them.

The right to a healthy environment the right to live and work in an environment that is safe for current and future generations.