The ACD (Advance Consumption Demand) payments are a refundable deposit made for security reasons. For example, it aids in the protection of the electricity department’s payment in the event that a customer refuses to pay the bill. Your electricity bills will list the ACD charges in rupees.
What is the formula for calculating ACD?
The Average Call Duration (ACD) is derived by dividing the total number of answered calls by the total number of billable seconds (billsec).
What is the ACD fee in Andhra Pradesh’s power bill?
The Joint Electricity Regulatory Commission (JERC), acting on behalf of customers, has ordered the Chandigarh electricity department to pay interest on advance consumption demand (ACD) costs.
The panel made the decision after the Industrial Area Tenants Association filed a petition. “The consumers are entitled to interest on ACD costs from the date of commencement of the Electricity Act 2003 or the date of payment of the security deposit by the consumers, whichever is later,” the commission ruled in its order.
Customers have been charged ACD (a refundable security fee) by the department, which requires them to pay an amount equal to their power bill for two months, which is calculated by subtracting the monthly average of their use over a year.
On November 20, 2013, the commission issued an order instructing the electricity department not to charge ACD to consumers who were willing to opt for prepaid meters under regulation 6.10 (10) of the JERC Electricity Supply Code of 2010, making it mandatory for the licensee to supply power to a person who opted for a prepaid connection.
The commission also ordered the UT electrical department to obtain prepaid meters within six months of the order’s issuance. According to the instructions, if a customer asks for prepaid meter installation within a month of receiving the order and also presents a prepaid meter, the department will not ask for the ACD.
If a customer fails to do so, the electricity department is free to charge them the ACD, as stated in regulation 6.10 of the JERC Electricity Supply Code 2010.
The electricity agency has yet to provide relief to customers who have applied for prepaid meters by exempting them from ACD charges.
In the city, there are about 2.5 lakh consumers, with 1.75 lakh of them being domestic. According to sources, the power department has received applications for prepaid meters from a considerable number of customers, both business and residential.
Within six months of the directives issued on November 20, 2013, the commission has asked the electricity department to approve a list of prepaid meter manufacturers and develop a software and policy for prepaid meters. The department has also been directed to accept ACD charges from the petitioners’ association in the form of a bank guarantee in accordance with JERC regulations, so that petitioners’ association members do not encounter cash shortages while submitting ACD charges.
What is the ACD charge in Haryana’s power bill?
ACD stands for advance consumption deposit, which is a deposit set aside to cover projected power consumption charges for at least one billing cycle.
What does ACD mean in a Telangana electricity bill?
Additional Cash Deposit (ACD) is a cash deposit taken from customers by the Electricity Board when their power use rises or their rate rises.
What does ACD stand for?
Automatic call distribution is abbreviated as ACD. It’s a phone system that automatically collects incoming calls and routes them to the next available agent.
Its goal is to assist inbound contact centers in sorting and managing enormous numbers of calls in order to keep the staff from being overwhelmed. It also enhances client experiences by ensuring that they are linked to a knowledgeable representative as soon as feasible.
The caller must first travel through the IVR before being queued and routed. Because IVR and ACD are sometimes confused, let’s take a moment to distinguish the two concepts.
What does ACD stand for in its entire form?
ACD stands for Automatic Call Distributor in its full form. It’s a gadget that can detect, handle, and route a high number of incoming calls. ACDs commonly pick a voice menu to instruct callers based on the client, phone number, selected received system line, or time of day the call was made. It is a division of CTI (computer telephony integration). CTI and CSTA are intermediate programs that can develop fully advanced ACD systems (computer-supported telecommunications applications).
- ACD successfully scatters and separates incoming calls to the different groups of agents or executives. It links callers with agents who can offer them with excellent service.
- Small ACD systems are used to connect a few lines, whereas large devices are used to link a huge number of lines.
- ACDs are used by many firms that provide service support or post-sale services to provide the best possible assistance to their customers.
- The program may also use rule-based rules like as caller ID, automated number recognition, voicemail, or dial-up number identification facilities to address and conclude how calls are handled.
- Depending on a corporation’s specifications, a variety of communication route approaches can be implemented into an algorithm.
- The ability of an operator to handle a caller’s enquiry determines skills-based routing.
- Virtual contact centers can also be used to blend the skill sets of agents to promote multiple dealers, with real-time and statistical data being transmitted between contact center locations.
- An additional duty for such external routing apps is to enable CTI, which boosts call center agent efficiency by matching incoming phone calls with relevant information via display pop.
Is it possible to get a refund for ASD?
Bangalore Electricity Supply Company (BESCOM) recently sent all BESCOM customers a 30-day notice requesting an extra security deposit depending on their latest fiscal bill payment, plan, and consumed load. Every fiscal year, the ASD will be calculated and a 6% interest rate will be applied. The ASD, on the other hand, is refundable, and the consumer must pay it in cash at the pertinent branch offices, although the power bill can be paid online.
This act was implemented in accordance with the Karnataka Electricity Regulatory Commission (KERC) 2007 norms, which state that if a consumer has a bill amount between Rs. 200 and Rs. 1,000 and a difference in the two-month minimum monthly deposit (2MMD), he must pay the readjustment amount to the licensee to avoid disconnection. According to BESCOM, there is a Rs.96,570 disparity between the present deposit and the calculated MMD.
According to BESCOM, the licensee will assess the appropriateness of all users’ security deposit amounts in the first quarter of each year, based on the previous year’s average usage. Consumers who have any objections shall submit the application within seven days of the date of issue. To avoid being disconnected, you will have 15 days to pay the new sum. This rule has been under consideration for the past five years, but it went into force in January 2014.
Why should a consumer pay the Additional Security Deposit (ASD) each year?
With consumers using an increasing number of electrical equipment and the high growth in the unit price of power each year, it is clear that as power consumption rises, so will the billing amount. The ASD insurance acts as a compensation between BESCOM’s security deposit and the consumer’s current billing figure, with BESCOM benefiting.
BESCOM conducts an audit every year in the months of March and April to collect the ASD, if the ASD to be paid is more than Rs. 200 (home users) and Rs. 1000 (commercial consumers) (commercial consumers). In the case of a rental property, the ASD will be paid by the property owner or by mutual agreement by both the landlord and the tenant. The ASD for communal spaces in an apartment, on the other hand, should be paid by the association out of common money.
How does the Additional Security Deposit (ASD) work?
A licensee is required by law to collect a security deposit when establishing a new connection. Based on the consumer’s required amount of power, a standard amount will be set as an initial security deposit. This amount will then be computed using the average bill amount from the previous year’s corresponding months (as per monthly billing/bi-monthly billing).
One of the primary goals of the Additional Security Deposit (ASD) was to protect BESCOM against customers who failed to pay their electricity bills. The connection was also not disconnected because a consumer was usually allowed a 30-day opportunity to pay his electrical bill, plus a 15-day grace period.
What is the payment procedure of the Additional Security Deposit (ASD)?
A consumer’s ASD information can be found at the bottom of his monthly electricity bill receipt. The ASD will be paid in the same way that a regular power bill is paid (online/BESCOM office). When the customer pays the extra amount, it is automatically classified as the ASD. It is recommended, however, that if the customer is paying the bill at the venue, he informs the personnel.
* The ISD (Initial Security Deposit) can be paid in cash, DD, or bank guarantee.
Can the ASD be refunded?
Yes. If a consumer’s meter is turned off, the ASD will be repaid. Because there are extremely few occasions where a meter is canceled or surrendered, the odds of receiving an ASD refund are slim.
What is the meaning of a consumption deposit?
Consumption Deposit refers to a non-refundable, interest-free deposit received from the customer at the time of PNG connection in order to ensure prompt and regular payment of gas consumption charges.
Definition
A security amount must be deposited in a postpaid electric connection whenever an applicant applies for a new connection. The rationale for this is that if the consumer makes late payments and leaves his premises without depositing the complete outstanding bill, the security amount will be deducted from the final bill when the customer is disconnected permanently.
How do we decide the security amount?
- The power regulatory commission will determine the amount of the security deposit, which will be a two-month bill.
- The amount of security will vary depending on the sort of customer. It is computed based on the lump sum two-month consumption. The amount of the security deposit for different categories of consumers will be established by the Director and MD of the electricity department, with the consent of the electrical Commission.
- If a customer requests a load increase, the client must deposit simply an additional security amount for the higher load, as well as a difference due to rate differences between the current and previous amounts, of the previous load’s security amount.
- If the tariff rate rises in a given fiscal year, the difference between the two-month bill amount will rise as well. Any consumer may be notified by a department official to make an extra security deposit (ASD)
Other cases when notice will be sent to the consumer?
- If the security deposit is less than the amount required to cover the expected power consumption bill for two consecutive months, based on the preceding financial year’s monthly used unit average.
- If a new connection is established, an additional security deposit of ASD will be required only after the connection has been in use for one year.
- Only when the new security deposit amount surpasses 10% of the already deposited security deposit will the client be asked to deposit additional security with the electrical department.
Action if ASD not deposited by the consumer?
- The consumer must deposit the additional security within 30 days of receiving the department’s notification. An officer may terminate the connection for a period of time if a consumer does not deposit security.
- For depositing additional security funds, the Department may allow a consumer to pay in three installments.
- If the already deposited security amount is more than 20% of the required security deposit, the extra security amount must be adjusted in the following monthly power bills.
How security adjusted in case of Permanent Disconnection?
- If the customer requested permanent disconnection, the security bill that has been placed should be modified in the final bill or returned to the customer.
- The security deposit should be returned to the customer within 30 days after all dues have been adjusted in the final bill. If the delay in security payment exceeds 90 days, the consumer would be charged interest at the Reserve Bank of India’s prevailing interest bank rates. Officers must keep a watch on the Reserve Bank of India’s Bank Rate.
Adjustment of Interest on Security in a Bill
The electricity department would pay consumers interest on deposited security amounts at a bank rate determined by a reserve bank as of April 1st of the applicable financial year by adding interest to the consumer’s bill. These months may be changed to April, May, or June depending on the applicable billing cycle. If the deposit is not made in cash, bank draft, or check, the department will not pay interest. According to the order of the power commission, interest rates will be altered from time to time.
The department should not connect the line until the consumer has deposited the requisite additional security amount.
security in Prepaid meter case
- In the event of a prepaid meter, there is no requirement for the user to deposit a security deposit with the electricity department. A distribution department is not permitted to impose security requirements. This means that while the corporation may take the security amount, it is not required to deposit it with the department.
- section, if the person desiring the supply is willing to pay for it with a prepayment meter, as and when the distribution licensee gives the consumer the option of paying for it with a prepayment meter.
What is the SD value?
Know your Security Deposit (SD): In general, a consumer’s Security Deposit is equal to three times the average bill amount for the financial year in question. The SD for a new applicant will be established based on the load applied.
