There are various ways to cancel all of your Xfinity services.
- Fill out a short online cancellation form (we’ll phone you to confirm your request within two business days of receiving it).
How can I cancel Comcast in five easy steps?
So you’ve decided to get rid of Comcast. It’s likely that you’re dreading it (and with good reason.) You may recall Ryan Block’s story about his unsuccessful attempt to cancel Comcast, which went viral after Comcast refused to let him cancel. Perhaps you’ve read one of the many horror stories we’ve accumulated about folks dealing with Comcast. (Here’s a new one for you: After a stroke, an 86-year-old woman was forced to go into a nursing home, and Comcast refused to cancel her service.)
So, don’t be concerned. You have the option to cancel Comcast. You can cancel it right now, without having to wait on line for hours. We’ll walk you through a simple approach to cancel your Comcast or Xfinity service, whether you’re formally canceling Comcast or Xfinity.
04/24/19: This page was last updated on 04/24/19. When figuring out how to cancel Comcast, there are a lot of details to take track of, but for those searching for a quick and straightforward guide, here it is:
Is there a fee to discontinue Comcast service?
If you cancel your Comcast/Xfinity service before the contract expires, you will be charged a fee. For the remaining months of the contract, the charge is $10 each month. If you terminate your Comcast service with 9 months left on it, for example, you will be charged a $90 early termination fee.
Is it difficult to cancel Xfinity?
Cancellation is possible for everyone. If you have a contract, you’ll only have to jump through a few extra hoops.
If you don’t have a contract, you can cancel whenever you want (though we can’t promise it will be easy).
If you have a one-year commitment with Xfinity, however, you will be charged a cancellation fee. This means that you’ll have to pay $10 every month till your contract expires.
This isn’t always a bad price to pay, especially since paying the cancellation charge instead of the next month’s bill would often save you more money.
You’ll also want to have a decent excuse ready to go (so they don’t get too worked up over it).
You could already have a good reason, because if you weren’t thinking about cutting the cord, you wouldn’t be reading this right now.
For example, you could be canceling because you’re moving to an area where Xfinity isn’t offered.
However, if you want to cancel because it doesn’t match your budget right now, or if you want to move to a live TV streaming service (which we don’t blame you for), consider the following questions to come up with a plausible excuse:
Follow Xfinity’s instructions if you merely want to move your service to your new residence.
You can start a return by signing in or returning it to your local Xfinity store if you’re fed up with your equipment and experiencing problems with it.
Step 1: Get your story straight
We all want it could be as simple as that “It’s not you; it’s me,” but if you declare you just want to cancel for no reason, Comcast will most certainly battle you tooth and nail. That is why moving is so beneficial. You could be moving or not. It is not up to us to make that decision. However, changing your location is your best option for getting out of your contract.
Make sure you know what you’re going to say before calling to cancel Comcast. Don’t give out personal information, and be ready to say no “When you don’t want to provide information, say “I don’t know.”
Keep your story simple and don’t provide any more details than are absolutely necessary. “I’m moving to a new city, and the place where I’ll be staying has internet” should sufficient. Alternatively, “My partner and I are moving in together, and they already have service.” More information isn’t required by Comcast.
Step 2: Contact Comcast customer service
Working with Comcast is fairly simple in this regard. The best approach to contact Comcast is to dial 1-800-XFINITY (1-800-934-6489). To cancel service, follow the on-screen instructions. Or just keep saying “cancel service” over and over. You can also email Comcast a cancellation request and have them call you. This is a fantastic choice if you don’t want to wait on the phone.
Ask if this is the department that can rescind your request when Comcast calls. If they refuse, request a transfer.
Step 3: Record your call
The first thing to remember is that you’re upset with Comcast, not the person on the other end of the line. It’s probably in their job description to make it tough for you to cancel. As a result, make a recording of your call. Having a note of what the original salesperson stated to you can save you time and frustration if something goes wrong with your cancellation. Here’s an example of why it’s a good idea to record your phone call.
You’re unlikely to go through this ordeal, so why take the chance? Just make sure you tell the person as soon as you get on the phone.
Step 4: Don’t volunteer information
It’s worth repeating: whenever you phone, just state, “I’m relocating and need to terminate my service. I don’t need my Comcast service because the place I’m staying already has internet.” That’s all you need to tell the company, and it doesn’t need to know anything else. “In with some friends/family/my partner,” you can say when the rep asks where you’re moving. They are already connected to the internet. I’m sorry, but I have to cancel.” Don’t give any more details than that.
If they ask for more information, it’s fine to respond “I’m not sure.” If they request a forwarding address for your most recent bill, go paperless and pay it online.
If you have a contract, you may be required to pay a penalty in order to cancel Comcast. Check your account ahead of time to determine if you are genuinely under contract and when it ends. There should be no penalty for canceling if you are not under contract.
Step 5: You can also try the truth
You might come across a Comcast representative who gets it, lets you go with ease, and just offers you the sales pitches you need. It’s worth a shot. Otherwise, you should relocate (or at least, pretend you are).
How do I get rid of Comcast internet while keeping 2022?
Here’s How To Save Money By Cancelling Comcast
- Returning your Comcast equipment without incurring any costs for unreturned equipment.
How much time do you have to terminate your Xfinity internet service?
Customers of Xfinity Mobile should be aware that they have 14 days from the date of shipment or retail purchase to terminate their service, return their device(s), and obtain a refund. You also have 14 days to exchange your gadget for a different model (color, RAM, etc.) or a different device entirely.