Use your Xfinity username and password to log in. Fill in the Enter Start Date and Enter End Date areas to choose the length of your seasonal hold, then click CONTINUE. Set your End Date at least 24 hours before you plan to return home. This ensures a smooth transition out of the Seasonal Convenience Plan.
Is it possible to temporarily turn off my Xfinity Internet service?
You can suspend service on any active lines for up to 14 days as the principal account holder. Unless you communicate with an Xfinity Mobile Specialist to make alternate arrangements, your service will automatically resume on the 15th day.
Is it possible to put Comcast Cable on vacation?
Customers with vacation homes will benefit from our Seasonal Convenience Plan. It allows you to put your Xfinity services “on vacation” while you’re away, with most services being offered at a discounted fee.
- Xfinity equipment should be kept in your house.
- Your home phone number should be kept.
- Keep your Comcast.net email account and access it from anywhere with an email-only Internet connection, or upgrade to Seasonal Internet Access for remote control of your smart home devices.
- While your account is enrolled in the Seasonal Convenience Plan, no service adjustments are permitted.
You pay lower charges dependent on your level of service. Payments can be done over the phone, online, or through our paperless billing scheme, EcoBill. You have the option of receiving statements electronically or having monthly statements mailed to you.
I’m currently paying a discounted promotional fee for service. Is that going to be the case when I get back?
If your promotional pricing does not expire while you are on the Seasonal Convenience Plan, you can keep it. While you are on the Seasonal Convenience Plan, the expiration date of your promotion remains the same and will not be extended.
With Seasonal Xfinity Internet Access, you can stay connected and control devices like a smart thermostat or security cameras from away.
How long can you put Xfinity on hold for the season?
Hello, there! Thank you for posting this and informing us that you are having trouble adjusting the Seasonal Convenience Plan that you have set up on your account. If you are still outside the United States, we understand how critical it is to make this adjustment. There will be varying criteria depending on where you live in order to set up our Seasonal Convenience Plan. If you try to prolong this hold out for more than 180 days (270 in some locations), you won’t be allowed to complete the order because 180 / 270 days is the maximum time frame available for this plan in a calendar year. In most circumstances, you can’t change the start or return date after it’s past, which could explain why you’re getting an error while trying to make this adjustment online.
With that stated, we’d welcome the opportunity to assist you with this and pull up your account to check how long your prior Seasonal Convenience Plan was set up for, so we can see if we can extend it for you further! Please send us a private message with your complete name using our peer-to-peer chat service so we can further assist you with this. If you’re not sure how to send us a message, these are the steps to follow:
- If necessary, click “Sign In.”
- Select “Peer to peer chat” from the drop-down menu (upper right corner of this page)
- To create a new message, click the “New message” (pencil and paper) symbol.
- In the to line, type “Xfinity Support” and pick “Xfinity Support” from the drop-down box.
- In the text field near the bottom of the window, type your message.
- To send your message, press Enter.
What is Xfinity vacation mode, and how does it work?
While you’re away from home, the Seasonal Convenience Plan allows you to put your Xfinity TV, Internet, and Voice services “on vacation” at lower rates.
- Keep all of your Xfinity equipment at home.
- Keeping your home phone number is a good idea.
- You may access your Comcast.net email address from anywhere.
- To control smart home gadgets remotely, upgrade to Seasonal Internet Access.
Important: While your account is registered in the Seasonal Convenience Plan, no service adjustments are permitted.
Payments can be done over the phone, online, or through our paperless billing scheme, EcoBill. You have the option of receiving statements electronically or having monthly statements mailed to you.
The Seasonal Plan has the advantage of allowing you to keep your equipment at your home while you are gone. If you use the Seasonal Convenience Plan for your services, it will also apply to your equipment. While on the Seasonal Convenience Plan, there is no payment for leased equipment.
I’m currently paying a discounted promotional fee for service. Is that going to be the case when I get back?
With Xfinity Internet Seasonal Access, you can stay connected and control devices like a smart thermostat or security cameras from anywhere.
Is it possible to turn off Internet access?
Most ISPs will let you keep your service for at least 6 months, while some may enable you to keep it for much longer. If you have several homes, ensure sure the plan you choose allows you to pause for as long as you need. A strategy that works for your regular residence may not work for a vacation home when you’ll be gone for longer periods of time.
Even if your ISP doesn’t have any information on temporary holds on their website, it’s worth calling to see if they have any that might work for you. Other services, such as satellite TV, have seasonal holds as well.
What is the Xfinity cancellation fee?
Comcast’s Early Termination Fee: How Much Does It Cost? If you cancel your Comcast/Xfinity service before the contract expires, you will be charged a fee. For the remaining months of the contract, the charge is $10 each month. If you terminate your Comcast service with 9 months left on it, for example, you will be charged a $90 early termination fee.
How do I get rid of Comcast internet while keeping 2022?
Here’s How To Save Money By Cancelling Comcast
- Comcast Retention Support can be reached at 1-800-XFINITY.
- Decide what the major cause for the cancellation will be.
- On the phone, maintain a nice demeanor while remaining firm.
- Returning your Comcast equipment without incurring any costs for unreturned equipment.
What happens if you discontinue your Xfinity service?
You’ll see increased service rates for unlimited talk and text on your Xfinity Mobile account since you recently discontinued your Xfinity service. There is a $25 monthly cost for each Xfinity Mobile line if the primary account holder does not have Xfinity Internet, Voice, or TV.
How do I get rid of Comcast Internet while keeping my 2021?
If you missed this section because you wish to cancel over the phone, make sure you have your cancellation reasons prepared. For this breakup call, put on your firm and friendly hat.
When you call, say “cancel service” when the menu comes up. When you reach someone, inquire if you’re chatting with Retention. Let them know you’d like to be transferred if they’re not Retention.
Let Retention know you’d like to cancel, explain why, and move on from the phase where they try to persuade you to stay. Let’s face it, you’re a difficult person to let go of. It’s a wonderful way to break it to them.
Be prepared to receive a slew of freebies (but maybe this is your intention). They’ll offer to lower your monthly payment or give you a free premium channel like HBO.
Again, be kind and firm in informing the representative that you wish to cancel today. Make sure you leave the call with a cancellation date set and a strategy in place for returning your equipment to Xfinity. Just in case something goes wrong, make a note of your representative’s name and ID number.
Alternatively, if you’d prefer to speak with someone in person, locate an Xfinity store near you and bring your equipment with you.
