Why Does Comcast Internet Go Down During Power Outage?

Although power to your home may be restored, damage to or loss of power to the Xfinity network servicing your area may cause delays in the restoration of your Xfinity services. Your Xfinity services will be dependent on the restoration of its individual power source in this case.

We’re working hard to get services up and running as quickly as possible. Refer to PG&E’s PSPS website for the most up-to-date information. I hope this information is useful.

When there is a power outage, does Comcast internet work?

I believe it is reasonable to assume that Comcast has power backup capability for their Nodes, etc. I’m confident that all Nodes have a built-in power supply failover as well as a built-in redundant failover for any other electronic modules they contain.

When there are categorical adverse weather circumstances or someone crashes into and removes telephone poles from power companies, Comcast is subject to the same dependent mercy that every household, SMB, national, and corporate customer is subjected to open power circuits, amps, and so on. As a result, Comcast does not have its own built-in power generators at every single node, as this would be counterproductive due to open power circuits negating the goal. However, many of the Head-End Nodes equipment control factors are handled by built-in power generators at Comcast’s plant engineering facilities, but if there is an open power circuit preventing power distribution, Comcast must wait for the power company to do whatever it takes to close the circuit and restore power distribution availability.

So, I’m hoping this clarifies the fact that Comcast is experiencing the same power outages as everyone else.

When the power goes out, why does the Internet go down?

Children are one of the best early warning systems for a Wifi internet outage. “Where did the Wifi go?! is a well-known scream among parents, educators, and others, and the loudest indication that your wireless internet connectivity has lately stopped working.

In today’s modern home, Wifi connectivity is used for much more than just a laptop. TVs, PCs, tablets, thermostats, smart doors, and security systems are just a few of the products that require wireless internet to function. If your internet goes down, there are a few things that could be causing it. Power outages are usually clear, so if it appears that the power is still on, follow the link below for a simple checklist to assist you figure out what’s wrong.

Wireless internet connection is dependent on devices that require electricity, such as our field towers or home routers. When the power goes out, those devices stop working, and your connection is lost. We understand that power outages will occur at some point, but we want to reassure you that we have measures in place to deal with them as swiftly and efficiently as possible.

Power outages that are planned: Anyone who has ever been in the middle of writing a long email or report on their computer and had a sudden power loss cause them to miss 20 minutes of work will agree that knowing about a power outage ahead of time is far preferable to unplanned outages.

If we are planning equipment repair anywhere in our service region, or if we are aware of a planned SMUD/PG&E power outage, we will notify you via our Facebook page, Twitter feed, or the Network Status page on our website well in advance.

Unexpected power outages: Power outages and internet connection can be caused by weather, heat, or even accidents such as fallen trees. All Softcom internet towers have backup power sources that will keep our systems operational for a short time while we dispatch local crews to examine and resolve the problem as fast as feasible. In these situations, we will make updates to social media as soon as possible to keep our customers informed while we strive to resolve the issue as quickly as possible.

Finally, if your power turns back on but the internet still doesn’t work, the Wifi router is one of the most common causes. Most of the time, all you have to do is “reboot the router” by disconnecting it from the wall for 30 seconds and then plugging it back in. (Note: DO NOT push the “reset button” or any other buttons on your router; doing so will wipe the configuration and force you to reconfigure it.) Only do this if a member of our customer service department instructs you to.)

If all else fails, contact our technical support department at 1-800-982-7675, Option 1 for assistance. You might also use this unexpected vacation from the internet to clean out your desk, do a few yoga postures, or go for a stroll with your dog. We’ve got your back as a valued Softcom customer, and we’ll do everything we can, as quickly as we can, to assist you go online and stay online as quickly as possible.

After a power loss, why isn’t my Xfinity Wi-Fi working?

Unplug your equipment for one minute, then reconnect it. Many connectivity difficulties can be resolved by powercycling or rebooting. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).

Can internet access be harmed by power outages?

After a power loss, Internet connection failure is typical, especially when the outage is caused by physical damage to power lines.

If your Wi-Fi access was disrupted due to a power outage, the remedies listed above should help you fix the problem. If you don’t feel comfortable dealing with your router, you may always contact your ISP for assistance.

What is the duration of Comcast’s battery backup?

If that’s the case, you’ll need a backup power source to use your Xfinity Voice service to make emergency calls. If there is a power outage, Comcast’s backup power solution will keep your phone service running for up to 24 hours, as long as the network is up and running.

During a power outage, how can I keep Wi-Fi running?

When the power goes out, there are a few things you may do to stay connected online:

  • Before a power loss, make backup arrangements. If you are notified of an impending outage, attempt to arrange alternative plans as soon as possible. Check your school district’s or local library’s websites to see whether they give or loan hotspot equipment to connect to the internet, or if they have temporary accommodations for kids who are having technical difficulties. Some school districts provide local multipurpose rooms with safe distancing practices for children to connect online.

Discuss with instructors the possibility of sharing lesson plans ahead of time so that students can download and view them on their own time.

You can also try to secure an alternate Wi-Fi hotspot, such as a relative’s or friend’s home or city Wi-Fi locations, using safe distancing methods. A Wi-Fi hotspot location can be found on your city or county website.

  • Always have a backup charger or battery pack with you. Before the power goes out, make sure your laptops, telephones, tablets, and rechargeable battery packs are completely charged.

Now is the time to review or create your power outage kit, which should include an external rechargeable battery pack, solar charger, or hand-cranked charger. If there’s sunlight, a solar-powered charger can keep your gadgets charged, and while a hand-cranked charger requires a lot of human effort to generate electricity, it can be handy in an emergency when there’s no sunlight.

Your devices, including your router, can be charged using portable power stations. Southern California Edison is offering up to a $50 discount on SCE Marketplace for eligible portable power stations.

During a power outage, you can also use your automobile battery to charge your electronics. Make sure you have the necessary car adapters on hand. Find out more about how to keep your house clean.

  • Make a Wi-Fi hotspot using your phone. Check to see if your cellphone may be used to connect to the internet as a hotspot. If so, you can use tethering to connect your laptop or tablet to your phone’s Wi-Fi hotspot. Remember that when you use your phone as a hotspot, it shares your monthly data allowance with other devices.

To avoid running out of data and incurring additional charges, only tether when necessary and turn off your hotspot when not in use. Before tethering your devices, check with your mobile service provider to see how much data you have and if there are any additional fees. Learn how to use your iOS or Android device to connect to a hotspot.

  • Use your cellular data to connect to the internet. Many programs and online learning platforms, such as Zoom, Google Classroom, Chrome apps, and others, can be loaded and viewed on a mobile device or tablet with a cellular subscription if you don’t have access to Wi-Fi. For details on your monthly data allowance, contact your phone service provider.

What should I do if my internet goes down due to a power outage?

It’s simple to get your Wi-Fi network back up and running when it goes down.

Restart your modem and router (or gateway) first:

  • Remove any batteries and unplug the power line.
  • Wait 30 seconds before continuing. Really. Replacing the batteries and reconnecting the power line are the next steps.
  • It could take up to 10 minutes for everything to reconnect. The lights on your connection should now be solid (not blinking).
  • Make sure your internet connection is working. It should be operational again.

If it doesn’t work and you possess an ARRIS SURFboard, please contact our customer support department at 877-466-8646. If your device is rented, contact your cable provider directly.

If you’re in an area that experiences ongoing power outages, we highly recommend buying power strips to protect your electronics from power surges. We also recommend an uninterruptible power supply (UPS) if you need to keep your electronics up and running all of the time. A UPS provides immediate backup power to ensure your devices stay on.

Is it possible to use a Wi-Fi router without power?

It happens to the best of us when we’re on a Skype/Video conversation or downloading a critical file and we lose power… and with it, our WiFi, which means the call is cut short, the file download is interrupted, or a livestream is shutdown.

Despite the fact that many people live in flats or houses with backup, there is a delay in switching, which means you lose WiFi for at least 2-3 minutes, which is enough to halt whatever you were doing at the time. In other cases, the power is gone for even longer even though your laptop may have power to outlast the cut.

And here’s a solution: Cuzora, a product by

  • Switching with no lag In our tests, there was no delay while switching from the power line to the battery.
  • 3X Longer Battery Life (CC-CV algorithm )
  • The internal battery is not damaged due to the optimized charging mechanism.
  • Protection against overcharging and deep discharge
  • Ensures that the Cuzor 12V Router UPS’s internal battery is fully protected against any faults.

The procedure is straightforward. Our router is not connected in the video for demonstration purposes, but here’s how it works: you plug in the Cuzor UPS for Router and run the out to your router. This will keep your UPS charged at all times, and when you lose power, the router will continue to draw power from the device and stay online.

You may need a splitter for Dlink routers, but once you get it set up, you can relax because the device can easily run for 5-6 hours (on full charge). If you need a custom power adaptor or pin based on your router, the company offers support post-purchase via Whatsapp.

The UPS accepts a 12V input and outputs 12V.

Why is my Comcast internet suddenly so slow in 2021?

Symptom: Your internet speeds are as advertised in your internet package, yet it still feels slow, especially when numerous people are online at the same time.

Your Xfinity internet may be slow because your current plan does not provide enough bandwidth to keep up with your online usage. This may especially be the case if you’ve started working or learning from home.

If your router isn’t the problem, but your internet still slows down while numerous people are online, it’s time to upgrade your plan.