Changing the username linked with a phone or Internet line is not the same as transferring your AT&T Internet services to another person. You’ll need to delegate invoicing and contract management to the other party, and have them confirm their agreement to the transaction.
To effectively transfer your AT&T Internet to another individual, you must meet the following requirements:
- Account status: You can’t transfer an AT&T Internet or phone service billing contract to another person unless the bill is current and there is no outstanding balance.
- If you have your AT&T services bundled, they will be invoiced as separate services if you transfer them to someone else. The new contract owner can call AT&T to have their services re-bundled after two billing cycles.
It’s simple to transfer billing for your AT&T Internet from one person to another if you keep these two points in mind. The person in charge of the bill is the only one who has the authority to make this transfer. Other members of your family, friends, or acquaintances do not have the necessary permissions.
- When prompted, establish a four-digit PIN code after reviewing the account information to ensure it is right. This code will be needed to confirm the billing services transfer.
- To finalize the billing responsibility transfer, follow the on-screen steps.
- Owners of new contracts: Following the transfer, the individual receiving the billing contract must log into AT&T’s account management system and select the Accept Billing Responsibility prompt. You can find the form to fill out here.
- Accept billing responsibility and agree to the Terms of Service by following the on-screen prompts.
After following the on-screen prompts, the new person in charge of the AT&T Internet account should contact AT&T customer service. AT&T customer care representatives should perform and verify the billing responsibility transfer using direct contact and the four-digit PIN number. The new contract owner will be in charge of account billing as well as any equipment, such as the router (if provided).
How can I accept ATT’s offer of a billing transfer?
Follow the steps below within 14 business days of the current account owner’s request for a transfer.
Is it possible to transfer my AT&T account to someone else?
Wireless lines can be transferred to a new account owner or to another one of your accounts. To a new account owner, offer Internet, TV, or home phone services.
How long does it take AT&T to transfer billing responsibility?
Note: After you submit your request, the future owner who will be responsible for billing must complete the procedure within 14 business days.
How does billing responsibility transfer work?
Billing obligation is transferred.
- If and when the transfer is completed, you may lose certain discounts or incentives on any remaining services.
- After the transfer is complete, you may see partial-month charges and credits on your next account.
What does it mean to transfer billing responsibility?
A Change of Billing Responsibilities shifts the person in charge of an account’s payments. It assigns a new account owner to your Wireless, TV, Internet, or Home Phone service.
Is it possible for me to alter the name on my AT&T Internet account?
To alter the moniker that appears when you log in to AT&T Account Management, follow these steps: Use your current User ID and Password to log in to your AT&T online account. Choose the account for which you want to modify the nickname if you have numerous accounts under the same User ID. Choose MY PROFILE from the top navigation bar.
What happens if the owner of an ATT account dies?
When you reach AT&T’s voice system, say “cancel.” Notify the retention agent that the account owner has passed away. Prepare to show proof, such as bringing a state-certified death certificate to an AT&T-owned store (not authorized retailer). The final bill should be sent to the Executor of the Estate, as they are not permitted to disclose account information to anybody who is not an authorized user.
Is it possible to alter the account holder at AT&T?
To transfer account responsibility to another party, you and the existing account holder must call the AT&T Service Center and request the transfer. A Customer Service Representative will need to confirm with the current account holder that a transfer is something he or she wants to do.