This page outlines five methods for lowering your Cox bill:
- Negotiate the price in person or on the phone.
- Reapply as though you were a new customer.
- Cut the TV and phone cords.
- Use your own modem and router to connect to the internet.
- Change to a less expensive provider or reseller.
- Look into low-income subsidy programs.
Do you need assistance negotiating the price? Upload your bill to BillShark, and in exchange for a percentage of the savings, they’ll negotiate with Cox on your behalf. If you’ve previously tried and failed to persuade Cox to cut your price over the phone, this is a decent alternative.
Have you been able to get your Cox bill reduced? Please leave a comment to tell us about your experiences. This page will be updated to reflect the most recent reader tips and tricks.
How much is Cox internet by itself?
Cox internet-only plans start at $29.99 per month for basic 10 Mbps service and go up to $119.99 per month for gigabit-speed 940 Mbps service. On all plans save their StraightUp prepaid option, the listed pricing includes fees and equipment lease charges, which typically add an additional $10.99 to the monthly payment.
How much does it cost to cancel Cox internet?
If you discontinue Cox internet before the end of your term, you may be charged up to $120 in cancellation fees. Customers often pay a smaller percentage of the total possible price because the fee is computed by charging $10 for each month left on the contract.
Did the price of Cox increase in 2022?
Cox’s pricing has remained stable throughout 2022, and no plans to adjust or raise prices have been announced. Most plans, however, have first-year reductions, which can be confusing for clients when their bill increases to the actual price after a year.
Can I get rid of my cable and keep my Cox internet?
Yes, you can cancel your Cox cable service while keeping your internet service. To finish the canceling procedure, you will need to follow a few simple actions. Because Cox does not offer an online cancelling option, you will need to contact their customer service department. They’d direct your call to the customer service department. Cox will use the customer retention team as a last resort to keep you on board. This group has been carefully trained to keep customers on board and persuade them not to cancel service.
Why is Cox’s fee higher?
The issue is that Cox has capped your and everyone else’s internet data use at 1 Terabyte every payment cycle (essentially one month). Cox will charge you extra if you go over the 1 Terabyte data cap in a month.
Is there a senior discount at Cox?
Unfortunately, Cox does not provide a senior discount on internet plans at this time. They do, however, provide alternative ways for seniors to save money on internet services. For example, the Connect2Compete initiative offers low-income households affordable internet connection for $9.95 per month. Your home must have at least one K-12 student and be enrolled in a government assistance program to be eligible for Connect2Compete. Another benefit is that the Connect2Compete program does not require annual contracts, and some low-income seniors may qualify.
Is it true that Cox Cable is losing customers?
After a large number of people cancelled their pay-TV subscriptions when the pandemic struck in the first half of 2020, the losses in the third quarter of last year were much smaller, with the leading providers in the United States losing a net of 90,000 members in Q3 2020.
In the third quarter of this year, the leading pay-TV providers in the United States lost nearly 650,000 net video subscribers. According to Leichtman Research Group, Inc.’s quarterly report, which was released Thursday morning, the totals, which represent around 93 percent of the market, are based on earnings reports from the relevant companies.
In the third quarter, cable companies lost 700,000 television subscribers, roughly double the number they lost the year before. The “other category of satellite and telco firms” lost 635,000 users, which was less than last year, while the vMVPD services that revealed numbers gained 680,000 subscribers, despite the sector gaining over one million in the third quarter of previous year.
Overall, the biggest TV providers now have 77 million members, including 41.9 million who still receive cable, 27.5 million who subscribe to cable or satellite, and 7.5 million who subscribe to vMVPDs.
In the third quarter, all seven of the largest cable companies lost subscribers, with Comcast losing nearly 400,000, Charter 121,000, and Cox 70,000. Comcast continues to lead the cable industry with 18.5 million subscribers, followed by Charter with 15.9 million.
LRG believes that the now-independent DirecTV lost roughly 412,000 customers in the quarter, while Dish Network announced a loss of about 130,000. Meanwhile, Verizon Fios lost 68,000 customers.
Meanwhile, in the vMVPD industry, all three major businesses acquired subscribers, though growth was not as strong as the previous year.
Hulu + Live TV got 300,000 members, bringing its total to 4 million, while Sling TV gained 117,000, bringing its total to 2.55 million. Fubo TV grew by 262,884 viewers to 944,605. YouTube TV’s owner, Alphabet, did not announce membership numbers for the third quarter, but according to a MoffettNathanson estimate from September, the service had roughly 4 million customers, which is higher than Hulu + Live TV had at the end of the second quarter.
In the statement, Bruce Leichtman, president and chief analyst for Leichtman Research Group, Inc., stated, “While Pay-TV net losses in the quarter climbed from last year’s third quarter, annual net losses were basically similar to a year earlier.” “Top pay-TV providers lost nearly 5,100,000 subscribers in the last year, compared to a loss of roughly 4,820,000 the year before.”
Does Cox cable internet have a satisfaction guarantee?
Customers on most residential plans can cancel for free if they are not satisfied for any reason within the first thirty days of service, according to Cox Communications’ terms of service. This applies to all Cox Homelife-branded product lines, including internet-only plans, TV and phone bundles, and all internet-only plans.
Does Cox Communications prorate bills?
Cox is now one of the few cable companies that prorates bills. Customers who want to terminate without incurring charges for days when they don’t utilize the service in their last month will appreciate this benefit.
Can I remove just TV and keep internet from Cox?
Cox offers a number of internet-only plans, including a basic prepaid plan with no contract. Downstream bandwidth is sufficient on all Cox plans to handle streaming TV on OTT providers such as Netflix and YouTube TV.
Does Cox charge a cancellation fee?
Most Cox products, even internet-only plans, include contract requirements or alternatives. The period is typically one year, while some bundles may have lengthier two-year terms. Customers that cancel before the end of their contract must pay a $10 early termination cost for each month that remains, with a maximum cancellation price of $120240. In actuality, most clients cancel when there are less months left on their contract and pay lower double-digit fees.
Is it hard to cancel Cox internet?
Cancelling Cox internet over the phone can take a long time because representatives may be tempted to persuade clients to pause or modify their package rather than cancel it entirely. Because in-person representatives are more concerned with processing your request quickly than with providing a specific result, the fastest way to cancel Cox internet is to do it in a Cox shop.
Can you cancel Cox internet online?
At current time, it is not possible to discontinue Cox internet subscription completely online. If you try to cancel via their online chat or account choices, you’ll get a message telling you to phone them during business hours or go to a Cox shop.
What is the Cox retention department phone number?
Customers who want to terminate their Cox service can do so by calling 1-800-234-3993, which is the Loyalty Department’s number. The Loyalty Department is open Monday through Friday from 8:00 a.m. to 8:00 p.m., with Saturday hours of 9 a.m. to 6 p.m.
Why does my Cox bill fluctuate month to month?
Cox invoices all customers in advance for typical monthly service prices, but usage-based charges, such as pay-per-view movies and long-distance phone calls, are added to the following payment. When you receive a bill, it will be for the next 30 days of service.
