One Direct Debit is for your Device Plan, while the other is for your Airtime Plan, which includes all of your calls, texts, and data. We take both Direct Debits on the same day to keep things simple. If you need to change your Direct Debit information or payment date, we’ll update both automatically.
Manually paying your O2 Refresh bill is possible either online or by phoning 2729. Remember to pay for both your Airtime Plan and your Device Plan. If you’d want to pay off the remainder of your Device Plan, please contact us.
No, but we do encourage that you pay your bills on time and by Direct Debit wherever possible, as late payments can have a negative impact on your credit score. Are you having trouble keeping up with your bills? Learn how we may assist with payment.
Yes. You are free to make one-time payments whenever you choose. This will cut the monthly amount you pay for your Device Plan, but not the total term. If you’d want to pay off the remainder of your Device Plan, please contact us.
Yes. Just keep in mind that credit card payments may be subject to interest charges.
What is the procedure for paying my O2 phone bill?
If your account has been barred due to non-payment, we recommend paying your bill over the phone to ensure that the bar is removed within 24 hours.
To pay my O2 bill, what number should I dial?
If you don’t think you’ll be able to pay your account on time, we’re here to help. When things get challenging, we can talk about a variety of choices to help you. Contact our Payment Management Team, and we’ll work with you to find a solution that works for you. Among the possibilities are:
- If you’re on an O2 Refresh tariff purchased on or after March 22, 2018, we’ll switch you to a different tariff.
- Creating a manageable repayment plan to help you pay off your debts. If we do this, we may limit certain of your services to prevent you from incurring additional fees.
- Moving you to a Pay-As-You-Go model. If you’re under contract, you’ll be charged an early termination fee in accordance with our policies.
What is the procedure for logging into my O2 account?
My O2 makes it simple to keep track of your costs, check your allowances, and pay your invoices. You can either sign up online or get the app.
Visit My O2 or open the app to sign in, then enter your username and password. Ticking the box that says “Remember my username” on the page will help you sign in faster the next time. Click on ‘Forgotten your login or password?’ and follow the instructions to reset your information.
- Begin by inputting your phone number or email address into the four-step process.
Under the ‘Manage my personal details’ page in My O2, you can alter your security question.
How can I top up my O2 pay-as-you-go account?
Request an O2 top-up at any O2 store or anywhere you see the green top-up logo. You can pay with cash or a credit card. Then dial 4444 from a mobile phone or 08456 062 277 from a landline, input the number on your receipt, and follow the prompts.
What is the best way to view my O2 bill online?
On the left-hand side, after you sign in, you’ll find a summary of your bill and the due date. To learn how your cost is computed, go to ‘View latest airtime bill.’ You can also read, download, and print your bills from the previous six months on this page. You can also view your bill on the My O2 app, but you won’t be able to download it from there; instead, go to the My O2 website to do so.
If you don’t have access to the internet, you can check your remaining credit, data, SMS, and minutes by going to:
What is the location of my O2 account number?
Calling customer care or using live chat is your best option. They will take care of your sign-in and can also provide you with your account number. It should also be on any O2 emails you’ve received in the past, as well as any monthly bill notifications. On the paperwork that comes with your new contract, or in emails if you’re doing things online.
What if I don’t pay my O2 bill on time?
If your payment is not received by the due date, you will be charged 6 to cover our administrative charges. This will be charged to your account on your next bill.
Your payment is due 14 days after you get your bill. We’ll send you a text and an email informing you of the amount of your monthly charge and when it’s due.
If we don’t get your payment before the due date, we’ll send you a reminder a few days later, followed by another message informing you that a late payment fee will be added to your next bill.
Set up a Direct Debit – by doing so, the complete amount you owe will be deducted from your bank account or credit card on the due date each month, eliminating the need to remember to pay. Contact our customer service department to set up a Direct Debit.
Make a calendar entry or set a reminder on your phone when you receive your bill so you don’t forget to pay. Remember to account for the time it takes your payment method to process so that we receive your payment on time.
Find out more about our payment support options for extra help and information if you’re having trouble paying your bills.
Is it possible to use my phone if I haven’t paid my bill?
Your account will go into arrears if you do not pay your mobile phone contract. Your mobile provider may disconnect your phone, preventing you from making or receiving calls. Your account will default and the contract will be revoked if you do not take action to resolve the debt.
What is the best way for me to pay my bills online?
When you pay your bills online through your bank, it becomes more of a one-stop shop. To get started, follow these steps:
- If you don’t already have one, set up an account on your bank’s website or app.
- After logging in, seek for a “bill pay” link and establish profiles for each of the firms you want to pay (known as “payees”). It will require you to enter information such as the company’s name and your account number.
- Enter the amount you want to pay the firm and the date you want to pay them. Keep in mind that bank payments sometimes take a few days to process, so send them out ahead of the bill’s due date.
To use a bank’s bill pay service, you usually need to have a checking account with them. Most banks, particularly the larger ones, offer free basic bill payment, but there may be a fee if you make more than a certain number of payments per month or if you want to use specific features like accessing transactions from financial software. Carefully read the terms and conditions.
It’s more convenient to have your bank pay your bills because you don’t have to deal with different payees and payee websites. But, especially if you set up regular payments, be sure you have enough money in your account to handle those obligations each month.