- You can obtain help with your account, make payments, and solve issues by calling our customer care line at (800) 438-2355. Customer assistance will be available Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 8 a.m. to 2 p.m.
Network Accessibility
It’s critical to keep everyone linked amid a national disaster. When data caps are reached, slowing data rates lets the network to continue to function correctly, ensuring that everyone has access to the services they require.
Is prepayment available from Appalachian Wireless?
Prepay flexibility combined with postpay advantages! Forward Pay is a cross between our existing post-pay and pre-pay products. You pay all due monies up advance with Forward Pay and enjoy the greatest services in the region, including data, messaging, and more. To summarize, you get the best of both worlds.
Is Verizon and Appalachian Wireless the same company?
Appalachian Wireless and Verizon formed a partnership in 2011 in which Appalachian committed to build more 4G LTE towers in rural Kentucky to share with Verizon in exchange for access to Verizon’s nationwide network.
What is the advantage of Appalachia?
Appalachian Advantage is a term used to describe a region in the United States Purchase the equipment you desire and pay for it over a set length of time. The agreement is renewed every year. Sign a contract to lower your device’s initial cost.
Is WiFi calling available on Appalachian Wireless?
Please note that at present moment, WiFi calling is only available on the EKN LTE network.
Your device must connect to the Appalachian network in order to use Appalachian Wireless WiFi Calling. You may need to alter your router/network settings if you’re having trouble with WiFi Calling.
Please refer to the router manufacturer’s website or contact your internet provider for help with modifying the configurations listed below.
IPSec is a protocol that encrypts Internet traffic. It’s used to establish a secure voice and data communication channel. IPSec messages may be blocked by some routers. To find out what setting you have, go to your router’s setup page.
Your router should also be able to traverse the following FQDNs (Fully Qualified Domain Names):
Appalachian Wireless allows you to utilize an unlocked phone.
With the exception of the iPhone 4, 4s, and 3G iPhone 5, all Appalachian Wireless phones are entirely unlocked and ready to use. With a call to Appalachian Wireless’ Customer Service Department, these devices can also be unlocked. If there are no outstanding balances on the devices in issue, or if they are not currently under contract. Appalachian Wireless will contact Apple on the customer’s behalf to have the handset unlocked free of charge within five business days. Appalachian Wireless is unable to unlock these smartphones because it lacks the necessary equipment. It can take up to thirty days for Apple to complete a request once it has been received.
Appalachian Wireless uses which network?
Appalachian Wireless, based in Kentucky, has joined Verizon’s LTE in Rural America program, which now has a dozen rural providers on board.
“In announcing the new arrangement, Appalachian Wireless CEO Gerald Robinetter said, “We are committed to providing today’s most advanced communications products and services to our clients.” “The LTE in Rural America program ensures that we will be able to effectively serve our community and provide our consumers with the same cutting-edge LTE network capabilities that are being installed in the United States and around the world. This will result in improved high-speed data services for our consumers both at home and on the road.”
Appalachian Wireless, like the majority of the program participants, wants to lease 700 MHz spectrum from Verizon Wireless and build and operate its own LTE network utilizing that frequency. Although Verizon has offered to undertake network construction and lease the network to its rural partners, this option comes with a much longer time to market, and most program participants want to get up and operating as quickly as possible.
Appalachian Wireless operates on what frequency band?
On IP-based networks, RTT (Real-Time Text) is an accessibility solution that replaces TTY (Teletypewriter or Text Telephone). The Band 12 VoLTE Network from Appalachian Wireless is an IP-based wireless network. Please be aware that TTY capabilities for dialling 911 are not available on IP-based networks. TTY capabilities will remain available on Appalachian Wireless’ Band 13 CDMA Network. Please read the Federal Communication Commission’s Consumer Guide for more information on RTT and TTY.
Please examine your device manufacturer’s online support page to learn more about using the RTT/TTY capabilities that are or may be natively accessible in your device:
