How Do You Enquire For Water Bill From Nairobi Water?

Send a text message to 20557 with your Nairobi Water account number to check your water bill by SMS.

This technology is difficult to use and may cost more than standard SMS rates.

Check Water Bill Online

  • If you have a registered email and password, enter them; otherwise, click Register.
  • Open your email inbox and look for the Nairobi Water and Sewerage Company’s message.
  • Copy the verification OTP code and paste it into the OTP Prompt, then confirm the OTP.

How can I check my Nairobi water bill online?

A client must have an existing client account or create one on the NWSC website in order to submit an online request.

1. Go to and type in the URL.

2. Select the ‘Online Services’ tab, which will take you to a new window.

3. Fill in the required Login information and click ‘Submit.’

4. Now you can look for any unpaid debts.

Notably, the web also enables you to file complaints, check stream water charges, locate the nearest pay station, and pay your account.

NWSC has released a shortcode that you can use to register for E-bills, check balances, pay your water bill, verify if a technician is from the institution, modify account details, and obtain their contact information in case you need to contact them for any reason.

How do I check the status of my water bill online?

You can also check the amount of your water bill and the status of your water bill on the website of your water supply board. The stages may differ from one water supply board to the next, but they will all be identical to the ones listed below-

You may be required to check in to the portal using your credentials during this procedure. If you have not yet registered on the website, you may need to do so before viewing your water bill.

How can I check my mpesa water bill?

  • Confirm the information and make an M-pesa payment. The money will be automatically debited from your M-pesa mobile wallet.
  • Alternatively, after dialing *888#, select ‘paybill’ and follow the prompts to complete the M-pesa payment process.

How much water does Nairobi cost per unit?

The Nairobi City Water and Sewerage Company (NCWSC) has been granted permission to raise customer tariffs, putting the four million people of Kenya’s capital on a path to paying more for the utility starting in January.

After a month of public consultations, the Water Services Regulatory Board (Wasreb) confirmed on Friday that it had given the NCWSC conditional permission for the anticipated pricing increase.

The NCWSC, a subsidiary of the Nairobi county government known as Nairobi Water, had requested a 104 percent increase in water charges from the regulator, but only received a 93 percent approval.

It means that most Nairobi residents who use an average of 20 cubic meters of water per month may expect to pay around Sh1,674 starting next year, up from Sh868 now. This figure includes sewage rates of 75% of the amount charged on water units consumed, as well as Sh50 in meter rent.

Low-income earners who use less than six cubic metres of water would see their monthly rates rise from Sh187.10 to Sh204 flat rate, a nine percent increase.

Wasreb’s chief of regulatory services, Peter Njaggah, said, “We gave our suggested price to Nairobi Water last week for them to engage the public in a 30-day consultation exercise to explain (to the people) why they are raising the tariff and how they will execute it.”

“Then they’ll present their results to us, and we’ll give them the green light to apply the new tariff.”

The water regulator has granted upward pricing revisions of 70% to 100% for counties including Nyeri, Embu, Kiambu, Kisumu, and Uasin Gishu in recent months, showing the countrywide scale of the changes.

This new tariff increase will compel water customers to dig further into their wallets, a harsh blow given that it comes at a time when the cost of living is at an all-time high. Nairobi Water’s managing director, Philip Gichuki, defended the higher tariffs, claiming that they were essential since the company urgently needed additional revenue to improve its infrastructure.

Nairobi loses up to 50% of its water due to leaks in old pipe systems and unauthorized connections, according to estimates. Nairobi Water petitioned the regulator in March to allow the firm to raise water fees, claiming that operating expenses had nearly doubled since the previous assessment in 2009.

Water tariffs are supposed to be reviewed every three years. Domestic and business customers using between 0 and 6 cubic meters would pay a set fee of Sh200, while those using between 7 and 60 cubic meters would pay Sh56 per unit. Those who used more beyond 60 cubic meters had to pay Sh90 each unit.

The average consumer, who uses roughly 20 cubic meters of water per month, would have paid Sh1,772 per month if this had been implemented, a 104 percent increase over the present monthly rate of Sh868. Wasreb, on the other hand, approved tariffs of Sh204, Sh52, and Sh64 for each of the three tariff categories.

In making this decision, the regulator also barred Nairobi Water from putting Sh6.2 billion in infrastructure investments it planned to source in the price revision, preventing consumers from footing the bill.

Mr Njaggah stated, “It would not have been right to enable these capital requirements to be considered into the review because a portion of this money was to be sourced from government, and this would be equal to double taxation.” Wasreb, on the other hand, granted some of the utility company’s requests.

The water corporation had proposed raising the flat fee for low-income earners those living in informal settlements who consume a maximum of 10 cubic meters per month from Sh187.1 to Sh200.

The regulator has now approved a flat rate of Sh204 for the first six cubic meters of water consumed beginning in January, allowing them to charge these customers even more.

Wasreb also permitted the water distributor to impose a communal tax on residents of flats and gated communities, with these estates being invoiced using a single meter. The authorized fee of Sh50 per cubic meter is less than the NCWSC’s proposed rate of Sh60.

Mr Gichuki attempted to defend the hike by claiming that Nairobi Water had been paying a monthly electricity bill of Sh15 million in 2009, but that this had now increased to Sh35 million, which they had to cover.

“The tariff adjustment will not only buffer us from cost increases, but it will also be utilized to fund improvements that are desperately needed to improve our service,” Mr Gichuki said.

“We will clarify these difficulties to our customers during the public interaction, which will commence in the last week of this month.” We’ll next forward their feedback to Wasreb and begin implementing the new tariff in January.”

Two collective bargaining agreements had been ratified since the last evaluation five years ago, he noted, bringing staff costs to 54% of total expenditure.

Wasreb objected to the company’s suggested rates because of the amount of revenue it loses and the fact that supply was still insufficient. Nairobi Water presently earns around Sh560 million per month from its 280,000 consumers, but this figure might be greater because the company loses roughly 38% of its revenue.

Over the following three years that the new rate is in effect, the regulator wants the company to lower the number of defaulting clients, curtail unlawful connections, especially in informal settlements, and reduce its personnel to operations costs ratio from 54 percent to 30 percent.

What is the best way to check my electricity bill by SMS?

  • In the message field, type the first four digits of your account number. If your account number is 562897-01, for example, enter 562897.

To receive a positive response, it is critical to input the correct account number data and complete the method for sending the message.

It’s also worth noting that, despite the launch of eBill services, your typical electricity bill is still delivered to your postal address.

How to Check KPLC electricity bill via email Service

You can use the eBill email service to check your electricity account balance, receive your electricity statement, and receive your bill due date by e-mail. To properly complete your KPLC electricity bill enquiry through email, you must have access to the Internet.

  • In the subject field, type the first part of your Account Number. If your account number is 879833-04, for example, enter 879833.

How do I use Mpesa to pay for Kenyan water?

If you get your water from Nairobi City Water and Sewerage Company, you can pay your bill with M-PESA:

  • You will receive a confirmation message from MPESA confirming the payment after a few minutes.